ABBYY Unveils Global Trends & Outcomes Report on Intelligent Document Processing, Empowering Businesses to Achieve Operational Excellence

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ABBYY, a renowned leader in Intelligent Document Processing (IDP), has released its Global Trends & Outcomes Report, shedding light on the challenges and opportunities driving enterprise intelligent automation initiatives. This comprehensive report offers valuable insights to innovation leaders, enabling businesses to optimize document-centric processes, enhance operational efficiency, improve the customer experience, and accelerate overall business value.

Leveraging Expertise for Global Insights

With a remarkable track record as the recognized leader in IDP by 10 independent analyst firms, combined with over three decades of experience in digitally transforming billions of documents for more than 10,000 customers, ABBYY’s internal data serves as a reliable marker for global trends.

Gabrielle Lukianchuk, Chief Marketing Officer at ABBYY, emphasized the crucial role of meeting customers’ ever-changing digital needs by making operational improvements that deliver measurable value. Lukianchuk stated, “Various global market factors highlighted in our report underscore the importance of faster access to and better understanding of customer-centric data, enabling organizations to create exceptional customer experiences. By sharing our insights, we aim to foster mutual learning and help organizations achieve their intelligent automation milestones more rapidly.”

Region-specific Priorities

An analysis of three key regions – North America, Europe, and APAC – reveals the top priorities for businesses to improve workforce agility, enhance customer experience, and achieve operational efficiency. ABBYY’s data identifies the primary driver as the need to enhance data processing and related document management. Noteworthy priorities within each region include:

North America

Tax forms (IRS 1040)
Financial documents (bank statements, invoices)

Europe

Documents for international travel and commerce, such as customs declarations, identity documents, and waybills

APAC

Forms related to international shipping (air and sea waybills)
Identity documents
Financial documents (bank statements, invoices)

Despite variations in priorities, all three regions share a common focus on streamlining accounts payable operations, aiming to improve cost efficiency in invoice processing. Moreover, businesses in these regions strive to enhance the customer experience, both for consumers and business customers, by automating the processing of identity-related documents and documents used in transportation and logistics.

Augmenting Intelligent Automation Platforms

Enterprises across all regions are keen on augmenting their intelligent automation platforms by incorporating connectors to leverage advanced IDP capabilities. These capabilities offer superior accuracy in reading, extracting, and classifying unstructured and semi-structured data. The most frequently requested connectors, according to ABBYY’s data, are for the following platforms:

Microsoft Power Automate
UiPath
Blue Prism
Automation Anywhere

Anticipated Growth and Actionable Insights

Based on initial data from January to March 2023, ABBYY predicts a continued surge in IDP adoption, driven by use cases that enhance workforce agility, improve the customer experience, and streamline supply chain and logistics processes.

The data included in this report spans from October to December 2022 and is derived from the dynamic ABBYY Marketplace. This hub serves as a thriving community where citizen developers and users discover and contribute valuable assets that augment ABBYY Vantage. Document Skills and Connectors are specifically designed to extract critical business information from documents and seamlessly integrate actionable data from ABBYY IDP solutions into third-party intelligent automation platforms, such as robotic process automation (RPA), business process management (BPM), enterprise resource planning (ERP), and process mining and analytics platforms.

To gain deeper insights into ABBYY IDP adoption and personalization, download the full report and infographic by visiting the official link: https://www.abbyy.com/resources/report/global-intelligent-document-processing-trends-outcomes-report/