Tesco Bank and AMS Announce 3-Year Partnership to Enhance Customer Service Talent

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Tesco Bank, which serves over 5 million customers in the UK, has partnered with AMS, the global talent solutions business, to establish a new 3-year partnership. The partnership aims to enhance the volume hiring of permanent customer service talent and deliver contingent workforce requirements for both professional contractors and interim roles.

Tesco Bank’s delivery of excellent service to its banking, insurance, and money services customers is central to this new partnership. AMS will embed a team of thirty-five talent experts within Tesco Bank’s operations across the UK, aligning to the organization’s core values and culture to source, select, and hire the best talent to support Tesco Bank’s current and future customers.

Sarah Ferreira, Client Operations Director at AMS, stated that the dedicated talent experts are excited to partner with the Tesco Bank team, emphasizing their shared values and focus on putting the customer first. She explained that putting the right people in the right roles is crucial for any organization, especially when those roles are the face of the company.

Lynne Rennie-Smith, People Director at Tesco Bank, commented that their customers are at the heart of everything they do, and their colleagues show great commitment in helping Tesco shoppers manage their money a little better every day. Joining forces with the talent experts at AMS will enable them to find the best diverse talent to help their customers.

This new partnership is expected to have a positive impact on both organizations, as they strive to enhance their customer service talent and provide an excellent experience to their customers. AMS has a proven track record of providing talent solutions to companies globally, while Tesco Bank is known for its commitment to delivering high-quality services to its customers.

The partnership will see AMS embed a team of experts within Tesco Bank’s operations, focusing on volume hiring of permanent customer service talent and delivering contingent workforce requirements for both professional contractors and interim roles.